Resume
Profile
Experienced in the Customer Service area with extensive customer interaction as a front-end sales coordinator and pharmacy technician in a Fortune 500 grocery chain. Currently attending The Pennsylvania State University with an estimated graduation date of 2013 with a Computer Science bachelor's of science degree.
Professional Experience
February 2010 - Current
IT Consultant
Providing first tier interaction with over one hundred administration professional and research students. Duties include maintaining user accounts, repair of personal computers, phone and email support, software installation and repair, documentation of software licensing. BigFix packaging experience.
 
Jan 2006– Jan 2009 
Pharmacy Technician
Order receiving, logging, and maintenance. Data entry on accepted prescriptions via customer counter, doctor faxes, eScripts and pharmacist calls. Insurance verification. Point-of-sale. Inventory management. Extensive phone interaction with customers regarding prescriptions, insurance, and overall satisfaction of services performed.
8/2004 - 1/2006
Accounting Clerk
Verified daily cash register balancing and nightly office spreadsheets. Maintained day-to-day accounting office balances, debit and credit purchases, post office stamps, and cash and personal check deposits. Preserved confidentiality of time clock information, personal employee records, and pay statuses.
4/2002 - 9/2004
Customer Service Coordinator
Responsible for cashier placement on the sales floor including distribution of lunches and breaks. Maintained cleanliness around registers and front-end sales floor. Provided customer service to consumers by rectifying price discrepancies, fixing point-of-sale errors, and coordinating all front-end departments to benefit the customers’ needs during checkout.
Education
2009-est. 2012 Pennsylvania State University, College of Engineering Major: Computer Science
1996-2001 Pennsylvania State University, Eberly College of Science